Notes on building operational AI
Why we built WhatsOps, how the pieces work, and what we're learning about knowledge, conversations, and AI in production.
From WhatsApp chats to a real system of record
Chats are conversations. Systems of record are commitments, decisions, and accountability. Here's how to turn one into the other.
End-to-end encryption is not data ownership
WhatsApp's privacy story is real. Its data ownership story is not. The two get conflated all the time. Don't conflate them.
Trigger detection across every WhatsApp thread
Refunds, cancellations, escalations, competitor mentions — the signals are already in your chats. Here's how to stop missing them.
Running multi-number WhatsApp operations without losing your mind
Personal, Business, sales, support. Four numbers, four phones, four lost threads. There's a better way.
The complete WhatsApp export playbook
Step-by-step: how to pull every WhatsApp conversation off your phone and into a workspace you actually control.
You don't own your WhatsApp data. Here's how to fix that.
WhatsApp holds your business history hostage to a single phone. The fix is simpler than you think — and it starts with admitting the problem.