Question 1

What is WhatsOps?

Accepted Answer

WhatsOps is the system of record for your WhatsApp data. Every message, voice note, contact, and Business call recording — across every number you own — is captured into your own private, searchable, exportable workspace. You stop renting your operational history from WhatsApp and start owning it.

Question 2

Why does owning my WhatsApp data matter?

Accepted Answer

WhatsApp is end-to-end encrypted between devices, which is great for privacy in transit — and terrible for institutional memory. Lose a phone, lose a chat. Change a number, lose the history. WhatsApp itself never gives you a real archive. WhatsOps closes that gap: your own copy of every conversation, on your own infrastructure, queryable forever.

Question 3

Can I export everything?

Accepted Answer

Yes. Every message, contact, transcript, and call recording can be exported as JSON or CSV at any time. There is no lock-in. Your data lives in your workspace; you can take it with you whenever you want.

Question 4

Do you train AI on my WhatsApp messages?

Accepted Answer

No. Your messages are used exclusively to power search, summaries, and answers inside your own workspace. Nothing is ever fed into model training pipelines.

Question 5

How do you connect to WhatsApp?

Accepted Answer

Three ways. (1) Live sync via Unipile — scan a QR code with your phone and every new message streams into WhatsOps in real time. (2) Historical .zip / .txt exports from the WhatsApp app for chats that existed before you connected. (3) WhatsApp Business call recordings via your Business Solution Provider webhook. The three feeds merge into one searchable archive.

Question 6

Can I connect multiple WhatsApp numbers?

Accepted Answer

Yes — that's the point. Personal, Business, sales line, support line — connect all of them. Switch between numbers in the dashboard, or search across all of them at once. One inbox for your entire WhatsApp life.

Question 7

What about voice notes?

Accepted Answer

Every voice note is automatically transcribed, summarized, and indexed alongside the text messages in the same thread. You can search across voice notes the same way you search text — by what was said, not by who said it.

Question 8

Are WhatsApp Business calls really captured?

Accepted Answer

Yes, when your Business Solution Provider supports the WhatsApp Calling API. Once configured, every recording is downloaded, transcribed, and attached to the conversation timeline automatically.

Question 9

How does search work?

Accepted Answer

Plain-English semantic search across every message, transcript, and call in your workspace. Ask 'what did the supplier in Lisbon say about the November shipment?' and you get the exact messages, with citations back to the original thread, date, and sender.

Question 10

What are trigger words?

Accepted Answer

Keywords or phrases that automatically flag conversations the moment they appear — refund, cancel, urgent, lawyer, competitor names, anything you define. You see them on the dashboard within seconds of someone sending them.

Question 11

Can the AI draft replies?

Accepted Answer

Yes. Drafted replies are grounded in your actual prior conversations with that contact, so the tone, context, and commitments stay consistent. You always review and send manually — WhatsOps never sends a message on your behalf without explicit action.

Question 12

How is my workspace isolated?

Accepted Answer

Every workspace is a separate tenant enforced at the database layer with row-level security. Cross-tenant reads are physically impossible — the database itself refuses them, not just the application code.

Question 13

Where is data stored?

Accepted Answer

On managed Postgres with encryption at rest and in transit. Recordings and exports live in encrypted object storage scoped to your tenant. Only you and the teammates you invite can read it.

Question 14

Can I invite teammates?

Accepted Answer

Yes. Per-number visibility controls let you keep a personal number private to yourself while sharing your sales number with the whole team. Roles split into admin (manages connections, triggers, exports) and member (search, view, draft).

Question 15

How does pricing work?

Accepted Answer

Usage-based. Free monthly allowance for messages indexed, AI queries, and storage. Pay only for what you exceed — no per-seat fees on the starter tier.

Question 16

Do I need a credit card to start?

Accepted Answer

No. Create a workspace, connect a number, import an export — all free up to the monthly allowance.

Everything you'd ask before signing up

Ownership

Capture

AI & search

Security

Pricing

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